No. 28: Formal or informal modes of address: a front for other issues?

“Groundhog Day”, I think when the same discussion reemerges in a company after being dormant for almost 1.5 years. Of course, it’s not really daily.  But déjà-vu nevertheless.   This issue is a recurrent conflict and emotive discussion about who should be addressed...

No. 13: Slow is smooth and smooth is fast

If you’ve seen the American comedy show Modern Family, you’ll have heard this phrase before. Phil Dunphy uses the phrase “slow is smooth and smooth is fast” in those moments when he’s trying to get his family of 5 from A to B through seemingly difficult situations....